Community
Asking first
The kelurahan office, then the lanes. No product mentioned.
The brief for the day was written down in advance: do not mention a brand, do not say bench or bin, ask what is missing and let the answers differ. Residents talked about disposal points too few and often full, about burning, and about having nowhere to sit while waiting.
One request was for a night-watch post. It was the most useful thing anyone said, because it marked the edge of what broken tile could do, and the project had to say so.